I think that I am a pretty reasonable person, but perhaps my
assessment of myself is incorrect….because I’m pretty sure my SR doesn’t think
I’m reasonable. Oh well.
I was very upset about the appliances because I was very
attached to my selections. I’ve spent numerous hours researching and examining
the all of the many choices and options given to me during this building
process. The fact that this is my first and last house (we do not plan to sell
later), and I don’t have my husband here to help with the decisions, I have
obsessed over each and every choice that I’ve made. I’ve visited hundreds of
blogs and thousands of websites researching the options I selected. As I stated
previously, I was very attached to the appliance package I selected so having
to accept something different was very difficult for me.
I told my SR that I that did not want the “new and improved” oven I wanted what I
ordered; I really wanted the discontinued oven and I didn’t care where they got
it from. Then I started searching the internet desperately trying to find someone
who still had the item for sale. I went to a website called AJ Madison and when
I typed in the model number of the discontinued item it informed me that the
item had been replaced with model # PT7550SFSS. But that wasn’t the model number
of the item Ryan gave me---the oven my SR said was comparable! So I contacted GE.
I asked the GE rep if there was any way
to get the discontinued item and if not, what the comparable item was. The GE
rep said that I would have to check with various vendors to see if they had it,
and that the replacement for the discontinued item was model #PT7550SFSS. Well,
that wasn’t the model Ryan gave me…so I forwarded the email from the GE rep to
my SR and told her that I really wanted her to find the discontinued item, and
if she couldn’t I would accept the model that GE stated was the comparable not
the model they gave me. The original appliance package I selected contained the
GE Profile series. I think that the replacement should be from the Profile
series as well….
Here is the response I finally received from my SR:
“I have talked to our GE
representative several times over the past two days. She confirmed that
the PT956SRSS model is discontinued and no longer available. GE has
undergone a multi-million dollar revamp and upgrade to all of their products, so
older versions are no longer available.
As far as replacement products, the JT5500SFSS is an
upgraded product and has more features than the PT956 that was originally
selected and paid for. The PT7550SFSS is then a further upgrade from the
JT5500. If a product is ever substituted, it is always of equal or better
quality, which was done in this case. Ryan Homes and GE did nothing wrong
in this scenario.
In standing behind out great Customer Service policy, we
want you to have the optimal building experience. We will honor your
request to change the double oven to model number #PT7550SFSS.”
So
in the end, I am getting …not what I want (the old oven), but what I believe is
fair. I didn’t think I was being unreasonable, but judging from the tone of my
SR, I guess I am….
I’m
not going to apologize for asserting myself. I have to live with the options I
selected, and I have to pay the mortgage. I don’t want to pay for something I’m
not happy with just to make my SR happy….
I’m
glad that Ryan was willing to do what it took to make me “happy”, and I hope
there aren’t any more hiccups in this building process. I love the house so far
and can’t wait to move into it.
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