Settlement Agent Drama....I'm Not Going Down Without a Fight!

So I received an email from my loan officer asking me to clarify who the Settlement Agent would be since she received one name from me and another name from the SR at Ryan. I was pretty ticked off because I have made it clear that I do not want to use Ryan’s preferred agent because their fees are nearly double what I’d pay elsewhere.

This process has been both exciting and frustrating. I don’t have the best relationship with my loan officer—Navy Fed’s loan officers lack customer service skills. Whenever I email my loan officer it takes days to get a response, and it’s almost impossible to reach her by phone. Whenever, I do speak to her she is such a witch (you know she’s really the other word) that she ends up ruining my whole day. In fact, if it weren’t for the low rates and costs Navy Fed offers I would have financed with someone else.  I liked the loan officer that I was working with through NVR (Ryan’s financing company), but their fees were outrageous! They charged $71 for a credit check whereas Navy Fed only charged $11. That’s a big difference! They were offering $3000 toward closing cost, but when I looked at what they were going to be charging I saw that they weren’t really giving us anything, and since Navy Fed was offering $2500 toward closing with not nearly as high fees, the choice was easy.

Now Ryan is trying to make me use their preferred Settlement Agent….Well, it will not happen without a fight! They are going to have to show me something in the contract that I signed that states I have to use their preferred attorney; otherwise, they can forget it! I’ve done my homework and their Settlement Agent is charging nearly double what their competitors are charging. I’m convinced that there is an incentive that Ryan will receive for going with that agent because they seem to be persistent about using him. Well, it’s like I said, “it won’t happen without a fight!”

I probably seem like a difficult customer to them —I didn’t go with their financing company and now I’m fighting them on the Settlement Agent. I’m sure most people probably don’t go against the grain, but I don’t care what they think about me. When it comes to the financing portion of this experience I will not compromise! Ryan has millions of dollars WE DON’T so I’m watching how every penny is spent, and I refuse to put extra money in their pockets!

 

…..I’m going to try to calm down and wait for a response to the email I sent the SR (She’s out of the office until tomorrow). We’ll see what she says….